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Reduce Your Downtime With Managed Mobile Services

According to a research paper by GigaOM, Why Managed Mobility Services Are on the Rise With Tech Buyers (July 6, 2014), it’s a strategic service that makes sense. In the survey by GigaOM, 38 percent are considering it, 31 percent are in the process of consulting with a company and 17 percent are already working with managed mobile services.

Across the industrial marketplaces of warehousing, logistics, distribution, and manufacturing, rapid changes in supply chain technology strains the resources of companies that want to be focused on front-end business processes. When things go wrong with the supply chain, down-time can amount to significant loss of productivity, company reputation and customer satisfaction.

If we were to measure this using the example of a Fortunate 500 company, it could look pretty dire. According to Dunn & Bradstreet, 59 percent of Fortune 500 companies have a minimum of 1.6 hours of downtime from their supply chain IT operations per week. Assume that the average company has 10,000 employees who are paid an average of $56 per hour, including benefits. Just the labor component of downtime costs for such a company would be $896,000 weekly, which translates into more than $46 million per year.

If you are a sales person, think of your supply chain as your car. You want it to work and get you where you want to go, but you really don’t want to spend time under the hood. Your job is to sell and your car will get you to the next customer.

This is how more and more organizations are thinking of their supply chain. They need it to work seamlessly, but they would rather have their “mechanic,” a mobile service management provider, keeping each system current and functioning.

For most businesses, the cost of running the supply chain can account for as much as 50 to 70 percent of a manufacturer’s total costs of doing business. Executives know that supply chains play a vital role to their business success. However, running it is a challenge. Finding and keeping experts in the field is difficult, which is why more companies are looking to find support for this process.

The next step in to find that support knows what you need. Who is going to understand your unique company needs and create the right solution for you?

Review the needs where your company requires support and consult with them about your supply chain technology solutions. Be sure they understand the details of your industry and the processes you utilize, such as barcoding, Wireless Local Area Networks (WLAN), Wireless Wide Area Networks (WWAN) and production management.

According to a GigaOm special study, as you are researching a managed mobile service, its important that the company can train your staff on the latest technologies in distribution, manufacturing and warehousing operations. You want to be sure they are knowledgeable about the latest features and function of all hardware, software and services.

Support desk serves serve as the communications hub for users and maintains ownership of all incidents, problems, diagnostics, and service requests. Is it staffed property and can it handle everything that will come over the desk? Most companies have relatively limited IT (information technology) resources to support technologies as specialized as barcoding and rugged mobile computing. The support desk must be able to ensure that cases are properly categorized, prioritized and documented. You want to know that the technicians can resolve incidents and requests on the first contact or quickly route the ticket to the next of support team members.

Do you need depot management? Depot management services can greatly reduce downtime from failed devices in the field and streamline the repair process. You need a company that can maintain a pool of spare barcoding devices, replace equipment the next day, and repair broken devices and replace in the customer’s depot pool.

With expert resources at hand, especially with specialized data collection technologies, there is no reason to be impacted by the costly impact of downtime.